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Responsibility
In Action
Responsible practices that support people, protect places, and encourage more thoughtful travel experiences through community care, environmental awareness, cultural respect, and responsible partnerships across every destination we serve. Explore Responsible practices that support people, protect places, and encourage more thoughtful travel experiences through community care, environmental awareness, cultural respect, and responsible partnerships across every destination we serve. corporate social responsibility
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Sustainability DMC Dynamic
Our Approach

Travel With Purpose

We integrate sustainability into the way we operate, promoting responsible experiences that care for destinations, communities, and nature. The approach includes working with hotels, transportation providers, activities, and suppliers that share responsible practices, support local communities, and contribute to environmental and cultural conservation.

Travel For Women

Safe solo travel

Red Sofia supports safer travel experiences for women traveling alone in Costa Rica through safe spaces, equal treatment, responsible service practices, community participation, and tourism experiences connected to gender equality. It brings together companies, communities, and people committed to improving the travel experience for solo women travelers while promoting respectful attention and good practices across the tourism sector.

Child Protection

Protection standards

The Code of Conduct helps tourism companies prevent child and adolescent exploitation through staff training, client and supplier awareness, reporting protocols, active prevention, and a stronger culture of protection across tourism operations. It encourages hotels, agencies, transport providers, and tour operators to help detect, report, and prevent these situations through clear internal practices.

Climate Action

Environmental care

The Blue Flag Program recognizes organizations that protect the environment, reduce their impact, improve quality of life, address climate-related risks, and promote mitigation, adaptation, and environmental education. In its climate category, it encourages sustainable actions and socio-environmental management of facilities through responsible use of resources, risk awareness, and continued environmental commitment.

Sustainable Tourism Standards

Responsible Tourism Practices

Certification for Sustainable Tourism (CST) evaluates how tourism companies integrate responsible practices into daily operations, including natural resource use, waste management, community relations, cultural protection, internal management, environmental awareness, and continuous improvement across their services.

Operations

How we operate

Central American Quality

The Central American Integrated System for Quality and Sustainability Certification is a regional framework that recognizes tourism companies that combine service quality with environmental and social responsibility. It evaluates customer service, organization, responsible resource management, community support, continuous improvement, self-assessment, implementation of improvements, and external audits.

Operational scope

Covers activities, products, and services under Dynamic DMC’s operational control and direct influence, including its office-based processes in Hoja Blanca de Escazú, San José.

Resource use

Includes internal processes related to electricity, potable water, waste management, and more efficient use of resources within the company’s direct operation.

Client service

Includes customer service, tour marketing, logistics coordination, supplier selection, supplier management, and activities connected to the company’s operation.

Awareness

Includes communication, awareness, and training actions for employees and clients when those actions are organized and executed directly by Dynamic DMC.

Supplier influence

Third-party operations are outside direct control, but Dynamic DMC can promote responsible practices through selection criteria, communication, and awareness initiatives.

CSR In Practice

Beyond The Program

Local Impact

We encourage the participation of local guides, entrepreneurs, artisans, and producers, helping strengthen local economies while preserving the cultural traditions that enrich each experience.

Climate & Resources

Our approach includes responsible use of water and energy, waste reduction, more efficient operations, and climate-conscious practices connected to environmental care and education.

Long-Term Care

Beyond reducing impact, we support actions that help protect ecosystems, strengthen communities, and preserve destinations for present and future generations.

Protection Standards

Responsible tourism also means promoting safer practices through programs connected to service quality, continuous improvement, child protection, and responsible supplier communication.

Safer Travel Practices

Client guidance supports respectful and safer visits through cultural awareness, responsible behavior in natural and heritage sites, equal treatment, and practical safety recommendations.

Travel Recommendations

Client Guide

Natural Environments

  • When hiking on trails, remain on marked paths at all times.
  • Carry water in reusable and easy-to-carry containers.
  • Use sunscreen and wear a hat at all times.
  • Apply insect repellent regularly.
  • Wear light clothing and comfortable shoes, preferably closed-toe.
  • In high-altitude and mountainous areas, carry an umbrella and wear warm, waterproof clothing.
  • If you are under medical treatment, do not forget to bring your medication.
  • In volcanic areas, for your own safety, respect all instructions and established limits.
  • At all times and in case of any emergency, follow the instructions of the group leader or protected area staff.
  • Before traveling to any destination, gather as much information as possible, including restrictions.
  • Do not remove any elements from nature, such as rocks or plants.
  • Do not feed wildlife.
  • Avoid leaving backpacks exposed with food inside.
  • Smoking and alcohol consumption are prohibited in Protected Wildlife Areas.
  • Use local services, especially those committed to environmental responsibility.

Cultural Sites

  • Respect the rules, customs, traditions, and organizational structures of each indigenous or cultural community.
  • Follow the instructions of community leaders, local guides, or designated community representatives at all times.
  • Request permission before taking photographs, videos, or audio recordings, especially of people, homes, ceremonies, symbols, or sacred spaces.
  • Do not remove or manipulate cultural objects, handicrafts, ritual items, plants, seeds, or traditional materials without authorization.
  • Respect private spaces, family homes, and areas designated exclusively for community use.
  • Maintain respectful behavior, avoiding comments, gestures, or attitudes that may be offensive or discriminatory.
  • Do not impose external cultural practices or attempt to alter the community’s traditional dynamics.
  • Use tourism services provided by the community or authorized operators, promoting local development and fair trade.
  • Do not give money, food, or gifts directly to minors without the consent of the community or its representatives.
  • Avoid alcohol, drugs, or prohibited substances within indigenous territories or during cultural activities.
  • Dress respectfully, considering cultural norms and the community context.
  • Avoid excessive noise or behaviors that may disrupt the daily life of the community.
  • Learn in advance about the history, worldview, and cultural values of the site or community you are visiting.
  • Contribute to the preservation of intangible cultural heritage by respecting traditional knowledge and the collective rights of indigenous peoples.
  • Remember that indigenous communities have the right to self-determination, and their culture should be visited with respect, not treated as a spectacle.

Historical Artifacts

  • Respect all designated areas, trails, fences, and signage established for the protection of cultural heritage.
  • Do not touch, manipulate, move, or alter archaeological artifacts, ancient structures, monuments, or historical remains, as all archaeological assets are property of the Costa Rican State regardless of their location.
  • Avoid climbing, sitting, or leaning on walls, mounds, petroglyphs, foundations, sculptures, or historical buildings, as this accelerates their deterioration.
  • Do not scratch, paint, mark, or write on surfaces, stones, walls, or monuments; these actions constitute damage to cultural heritage and may result in legal penalties.
  • The extraction, collection, purchase, sale, or possession of archaeological pieces or fragments is prohibited under current national legislation.
  • Do not carry out excavations, soil removal, “artisanal” cleaning, or interventions on structures or their surroundings.
  • If you discover unmarked archaeological remains, report them immediately to site personnel, an authorized guide, or the National Museum of Costa Rica, and do not continue exploring the area.
  • Respect temporary or permanent access restrictions established for the conservation, research, or restoration of heritage assets.
  • Avoid generating vibrations, impacts, campfires, loud noises, or activities that may compromise the stability of historical structures.
  • Do not bring food, beverages, or substances that may spill or generate waste into exhibition zones or protected archaeological areas.
  • Follow all instructions provided by authorized personnel, accredited tour guides, or site custodians, who act in accordance with heritage regulations.
  • Inform yourself in advance about visitation rules, restrictions, and cultural values of the site, promoting a responsible cultural tourism experience.
  • Remember that protecting historical and archaeological heritage is both a legal and ethical responsibility, and its conservation guarantees enjoyment for present and future generations.

Safety Recommendations

  • Do not leave valuables unattended, especially during visits to beaches, restaurants, bars, or photo stops in crowded areas.
  • Avoid wearing expensive jewelry.
  • Carry as little cash as possible, bringing only what is necessary.
  • Keep valuables and passports in a safe place, such as a hotel safe.
  • Exchange money only at banks, exchange offices, or your accommodation.
  • Always carry a valid and legible identification document. If carrying your passport or cash, keep them with you at all times.
  • Do not leave attractive or valuable objects visible inside vehicles. Ideally, remove such items from the vehicle.
  • Use secure parking areas, such as supervised public or private parking lots.
  • If your vehicle breaks down, try to stop in a populated area such as a gas station, restaurant, bus stop, or police station.
  • Do not pick up strangers while traveling.
  • Try to arrive at your destination during daylight hours and avoid driving on isolated roads at night.
  • During heavy rain, it is recommended to stop the vehicle in a safe place and wait until visibility improves before continuing.
  • Obey traffic signs, drive defensively, and avoid risky overtaking maneuvers.
  • Proactively inform yourself about potential risks before participating in activities on your own.
  • Preferably avoid participating in activities or tours offered informally on the street. Verify whether the provider has an official operating license from the Costa Rican Tourism Board (ICT) or a Certification for Sustainable Tourism (CST).
  • If visiting beaches at night, do so preferably in groups.
  • Use official taxis or official Uber services when traveling at night.
  • Avoid isolated neighborhoods in cities and consult with your accommodation regarding unsafe areas.
  • If, despite all precautions, you become the victim of a robbery, do not resist under any circumstances.
  • Learn about the safety conditions of bodies of water where you plan to swim, such as rivers, oceans, or lakes, by consulting lifeguards, accommodation staff, or local residents. Pay attention to signage.

Destination Behavior

  • If hiking on trails, remain on designated paths at all times.
  • Carry drinking water in reusable and easy-to-carry containers.
  • Use sunscreen and wear a hat at all times.
  • Apply insect repellent regularly.
  • Wear light clothing and comfortable shoes, preferably closed-toe.
  • In high-altitude and mountainous areas, carry an umbrella and wear warm, waterproof clothing.
  • If you are under medical treatment, do not forget your medication.
  • In volcanic areas, for your own safety, respect all instructions and established limits.
  • At all times and in case of any emergency, follow the instructions of your group leader or protected area staff.
  • Before traveling to any destination, gather as much information as possible, including restrictions.
  • Do not remove any elements from nature, such as rocks or plants.
  • Do not feed wildlife.
  • Do not leave backpacks exposed with food inside.
  • Smoking and alcohol consumption are prohibited in Protected Wildlife Areas.
  • Use local services, especially those committed to environmental responsibility.